Local Close Privacy Policy
Last Updated: May 7, 2026
This Privacy Policy explains how Local Close collects, uses, discloses, and protects information when you visit localclose.com, submit a form, call, text, email, sign documents, or otherwise interact with us.
1. Information We Collect
We may collect contact information such as name, email address, phone number, mailing address, property address, and preferred contact method. We may collect property and transaction information such as ownership details, property condition, photos, repair information, mortgage or lien information you choose to provide, sale timeline, asking price, occupancy status, and other details relevant to evaluating or completing a real estate transaction.
We may collect communications and consent records, including calls, voicemails, text messages, emails, form submissions, appointment details, opt-in language, opt-out requests, timestamps, IP addresses, source URLs, campaign identifiers, and records needed to demonstrate compliance with messaging, marketing, and consumer protection laws.
We may collect device, usage, and analytics information such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, cookies, pixels, and similar technologies.
2. How We Use Information
We use information to respond to inquiries, evaluate properties, prepare offers, schedule appointments, communicate about potential transactions, provide customer support, send requested information, operate the website, improve services, personalize communications, maintain records, detect fraud or abuse, comply with law, enforce agreements, and protect rights, safety, and security.
Where permitted by law or with required consent, we may use contact information to send service messages and marketing communications by phone, SMS, MMS, email, or similar channels. Consent to marketing text messages is not required as a condition of buying, selling, or using our services.
3. SMS, MMS, and 10DLC Privacy
If you opt in to receive SMS or MMS messages from Local Close, message frequency varies and message and data rates may apply. Reply STOP to cancel. Reply HELP for help. Mobile carriers are not liable for delayed or undelivered messages.
Local Close does not sell, rent, or share SMS opt-in consent, mobile numbers, or text messaging data with third parties or affiliates for their own marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors and service providers only as needed to support messaging operations, customer service, compliance, security, or requested services.
We may retain SMS consent and messaging records as needed to comply with carrier rules, industry standards, law, dispute resolution, fraud prevention, and internal compliance requirements.
4. How We Disclose Information
We may disclose information to service providers and contractors who help with hosting, analytics, advertising, lead management, call tracking, texting, email, CRM, document preparation, electronic signatures, title, escrow, inspections, transaction coordination, compliance, security, and similar business operations.
We may disclose information to real estate professionals, title companies, escrow companies, attorneys, lenders, inspectors, contractors, buyers, sellers, investors, or transaction participants when reasonably necessary to evaluate, negotiate, document, or close a real estate transaction. We may disclose information if required by law, subpoena, court order, government request, or to protect rights, property, safety, users, or the public.
5. Cookies, Analytics, and Advertising
We may use cookies, pixels, tags, analytics tools, and advertising technologies to operate the site, understand traffic, measure campaigns, remember preferences, and improve user experience. You can control cookies through your browser settings.
6. Your Choices
You may opt out of marketing emails by using an unsubscribe link where available. You may opt out of SMS/MMS messages by replying STOP and request help by replying HELP. You may contact us through localclose.com to request access, correction, deletion, or other action regarding your information, subject to identity verification, legal exceptions, transaction records, security needs, and lawful retention requirements.
7. Security, Retention, and State Privacy Rights
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, network, database, or communication method is completely secure. We retain information as long as reasonably necessary to provide services, evaluate or complete transactions, maintain records, comply with legal and carrier obligations, resolve disputes, enforce agreements, prevent fraud, and protect rights and safety.
Depending on where you live, you may have privacy rights under state law, such as rights to know, access, correct, delete, obtain a copy of certain personal information, or opt out of certain processing. We will honor legally required requests after reasonable verification. We do not knowingly sell personal information of minors, and we do not sell or share SMS opt-in consent or mobile messaging data for third-party marketing.
8. Children's Privacy
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes and Contact
We may update this Privacy Policy from time to time. Updates will be posted here with a revised date. Continued use of the site or services after an update means you accept the updated Privacy Policy. Questions or privacy requests may be submitted through localclose.com or by using the contact information provided on the site.